At Genix Pro Impression, every product is unique. Your garments are printed, embroidered, or custom-made specifically for you as soon as your order is confirmed. Due to this highly customized nature, our return conditions differ from a standard retail store.
If you need help finalizing your order, please don't hesitate to contact us at 450-524-2322; we'd be happy to assist you.
Consequently, once your order is confirmed and has entered production, no returns, exchanges, or refunds can be accepted for the following reasons:
- Error in the choice of garment size or color.
- Typos or spelling mistakes in the personalized text you entered. Rest assured, if we detect a typo or a spelling mistake, we will contact you before printing to ensure accuracy.
- Change of mind after receiving the product.
Since your creation is final, we kindly ask you to be vigilant before validating your shopping cart:
- Check our Size Guide: A measurement chart in centimeters is available on each product page to help you choose the perfect fit.
- Double-check your text: Carefully reread names, dates, or messages you wish to have placed on the garment.
Your satisfaction remains our absolute priority. If, despite all the care we put into preparing your orders, you experience any of the following issues:
- The garment has an obvious manufacturing defect (torn fabric, defective stitching).
- The printing or embroidery does not match what you ordered (text error on our part).
We commit to reprinting and shipping the product to you at our exclusive expense.
Procedure to follow: Contact our customer service within 7 days of receiving your package at the following email address: genix1pro@gmail.com. Please include a description of the problem along with one or two clear photos of the defect. Our team will get back to you within 24 to 48 business hours to confirm the replacement.